SHARE COVID-19
Survey Overview:
SHARE Members Experience in the Spring 2020 Surge
and Planning Ahead for a Second Wave
The surge was intense – that much is very
clear from SHARE members’ responses to the survey.
·
Working
with COVID positive patients was very scary and very hard work.
·
Many
SHARE members went through huge changes in where they worked or what they did,
which often felt chaotic.
· At the same time, our lives at home
were disrupted and challenging.
SHARE members kept our hospitals
running, in spite of it all, and every single one deserves a hero’s recognition
for it.
|
What SHARE Members
Think about UMass Memorial’s Performance during the Surge This chart shows how many SHARE members who answered
the survey chose “Agree” or “Strongly Agree” to each statement.
SHARE members are proud of how UMass Memorial
stepped up during the spring COVID crisis to care for COVID patients, and
they think that senior leadership communicated well. SHARE members were
notably less positive at the department level, about how managers
communicated and handled concerns. The fewest SHARE members agreed that they
had appropriate PPE. Differences by type of job: SHARE members who describe their department as
Inpatient were less likely to agree with these positive statements, and they
were more likely to strongly agree that they felt more stress at the
beginning of the surge. These SHARE members worked most closely with COVID
positive patients. Revenue Cycle SHARE members responded most positively to
the questions. SHARE
Members’ Experience in
the First Surge SHARE members had very different experiences during the
surge, depending on whether they were working with COVID positive patients,
working in a clinic that had fewer patients, deployed to another job through
the Labor Pool, or working from home. This survey asked each group what was
good about their experience, what was difficult, and what should be done
differently if there is a next time.
The First Wave Is Not Over: The combination of some COVID positive and PUI
patients plus higher numbers of patients that some departments are treating
in an effort to catch up in “the recovery”, means that some SHARE members are
working harder than they were at the peak of the surge. 50% of SHARE
respondents from technical departments reported that their stress levels are
still higher than usual. Click to see survey results
for: SHARE Members Who Stayed in
their Regular Job SHARE Members Who Were
Deployed in Labor Pool SHARE Members Who Worked from
Home |
|
Planning
for a Second Wave When the
Coronavirus arrived, hospitals had to make plans quickly, with no guide book
to follow. People pulled together at UMass Memorial and made decisions as
best they could for the good of the patients and the staff, given the
information they had at the time. Any next wave or surge of COVID positive
patients will be different than the first wave: ·
We’ve been through this before, so we know a lot more about the
Coronavirus and about ramping up for COVID patients. ·
It’s likely that the state won’t shut down as many parts of hospital,
because delaying care took a toll on non-COVID patients in the spring, and
because Massachusetts hospitals were hurt financially. SHARE
Members’ Top Priorities When asked
to rank priorities for a second wave, here’s what SHARE members rank as most
important (combining #1 and #2).
Inpatient
department differences: SHARE members who work in inpatient departments have different
priorities than other groups: Job
security was ranked as #1 by all groups, except Inpatient SHARE members, who
were more likely to rank PPE as #1. Staffing levels were ranked as more
important among inpatient SHARE members than other groups too. SHARE
Recommendations for a 2nd Wave Based on SHARE members ranking of what’s important
in a second wave and their comments about a second wave, SHARE makes these
recommendations.
|
|
|
|
